Filing a Debt Protection Claim Just Got Easier
Meet My Coverage: A Faster, Simpler Way to File and Track Your Claim Online
Life doesn’t always go according to plan.
If an unexpected event affects your ability to make loan payments, having a simple way to access the protection you purchased can make a big difference.
WyHy members with eligible debt protection or credit insurance coverage now have access to My Coverage, a new online claims portal from Securian Financial that makes it easier to initiate and manage certain claims directly with Securian.
Meet My Coverage
My Coverage is designed to make the claims process easier, faster, and more transparent. Instead of completing a lengthy paper claimant statement, eligible members can provide their claim information and supporting documentation online.
The portal is available 24/7 and can be accessed in both English and Spanish.
Through My Coverage, you can:
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Initiate an eligible claim directly with Securian Financial
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Submit relevant claim information and documentation online
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Track your claim status 24/7
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Access the portal in English or Spanish
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Avoid lengthy paper claimant forms
Claims initiated through My Coverage have seen an average 38% reduction in claim cycle time, according to Securian Financial.
How Does It Work?
1. Start your claim online
Visit My Coverage and create a secure account with a username and password. From there, select the type of claim you’re reporting and answer a few questions about your situation. You may need information such as your full name, date of birth, address, date and cause of the event, and related documentation. how-to-file-claim-copy
2. Securian reviews your claim
Once submitted, Securian will review your claim and notify you of its decision. If additional loan or coverage information is needed, Securian may work directly with WyHy to obtain it.
Important: Continue making your loan payments until a claim decision has been communicated to you.
3. Track your claim anytime
Log back into My Coverage anytime to check your claim status and view information about payment details, giving you greater visibility throughout the process.
Putting More of the Process in Your Hands
For eligible claims, including certain disability and unemployment claims, My Coverage allows you to start the process directly with Securian.
And while the portal puts more of the process in your hands, WyHy is still here to help. If you need help confirming your coverage or Securian needs loan information from us, our team can assist.
Some claims, including death claims, may follow a different process. If you’re unsure where to begin, contact WyHy and we’ll help point you in the right direction.
Protection When You Need It.
Debt protection and credit insurance are there to provide support when the unexpected happens. With My Coverage, eligible WyHy members now have a convenient way to file a claim, submit documentation, and follow its progress online.
Ready to file a claim?
Visit My Coverage to get started. For questions about a claim, contact Securian Financial at 1-800-328-9442, Monday through Friday, 7 a.m.– 6 p.m. Central.
Information needed for filing a claim:
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Full name
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Date of birth
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Address
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Date of event
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Cause of event
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Any documentation related to the event