Online banking has made remote banking extremely easy, but there are still times you need the help of an actual banking professional!

That’s where video tellers or interactive teller machines (ITMs) come in. They bridge the gap between online banking and visiting a branch to deliver convenience, efficiency, personalized customer service, and a high-quality banking experience.

You’re not alone if you’ve never heard of an ITM before. You may have noticed these large machines in your WyHy branch and wondered what exactly they do.

Let’s take a closer look at ITMs, how they work and how WyHy members can use them.

What is an ITM?

ITM stands for Interactive Teller Machine, meaning they are way more interactive than regular ATMs. ITMs are innovative machines that combine the functionality of a regular ATM with the ability to talk to an actual person if you need to.

ITMs look similar to an ATM, but with a video screen and other cool technology. You can do all of the same things you could do on an ATM, but when you need to talk to a banking professional, that’s where the ITM shines. Simply select the option to talk to a live WyHy professional and, in seconds, someone will appear on-screen to help you with whatever you need.

Our video tellers can help you conduct more transactions than basic ATMs and can answer different questions you might have about your finances or a particular transaction. All this without having to wait in line at the branch.

What are the benefits of using an ITM?

There are many advantages to using a video teller or ITM:

• Convenience: ITMs are able to significantly simplify transactions and get you going on your way faster than you would if you had to wait in a line. When you’re in that grey area between needing more than online banking but less than an in-branch visit, you can depend on video tellers to handle your money matters efficiently and effectively.  Especially with kids or pets in the car!
• More transaction types: An ITM is a big upgrade over an ATM. By calling on an ITM video teller, we can help you with transactions including making deposits, withdrawals, account transfers, loan payments, check cashing, ordering checks, just answering questions, and more.

Where can I find an ITM?

Where are the ITMs located? There are two ITMs in our Casper Branch and two in our Cheyenne Branch. The drive-up ITMs in each branch allow members to bank from the comfort of their car, while still taking advantage of increased functionality and a high-quality banking experience.

Our ITM service hours are:

Monday through Friday: 8 am-5 pm
Saturday: 9 am-12 pm

If you have other questions about our locations, products, or services, just let us know!

We’re with you!