VISA FIA NetAccess

Enjoy convenient member services without ever picking up a phone! The online center lets you perform the following functions:

• View up-to-the-minute account activity
• Make credit card payments
• Make address and phone number changes
• Request credit line increases
• Request additional or replacement cards
• Request personal identification number (PIN)
• Add authorized user(s) to your account

Contact FIA Card Services

Report a Lost or Stolen Platinum Plus WyHy Federal Credit Union Visa® WorldPointsTM Credit Card: Call (877) 388-6560, 24 hours a day.

Important Phone Numbers and Addresses
Member Satisfaction (24 hour service) (800)362-6299
Member Satisfaction (Hearing Impaired) (800) 346-3178
Member Satisfaction (Spanish) (800) 778-6262

Payment Address
FIA Card Services
PO Box 15019
Wilmington, DE 19850-5019

Billing Inquiries/Disputes
FIA Card Services
PO Box 15026
Wilmington, DE 19850-5026

This credit card is issued and administered by FIA Card Services, N.A. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from Visa U.S.A. Inc.

Questions and Answers

• All questions regarding rate increases or the pricing of your account should be directed to FIA Card Services.
• One change, as I understand it, APRs are now variable rates. As such, your rate would be adjusted in the future as the prime rate changes. FIA Card Services will now use variable pricing as their standard for FIA Card Services credit card accounts.
• FIA Card Services and other issuers are rebalancing their portfolios in response to market conditions, new federal laws and regulations, and the increasing costs of providing unsecured credit.
• This change will continue to enable FIA Card Services to extend credit to as many consumers as possible in the future. If you have questions about any changes to your card, we have a team of specialists who can answer them. Simply call Customer Service using the number on the back of your card.

A. Yes, the notice you are referring to changes APRs on your account to variable rates. I understand your concern. Please call Customer Service using the number on the back of your card to speak with a representative who can answer your questions.